I had a story ready but it came out way more vague than I wanted.
Use the SBI model (Situation, Behavior, Impact) to structure your answer, focusing on a specific instance where you delivered negative feedback to a stakeholder or team member. Emphasize how you maintained the relationship, focused on the work rather than the person, and drove a positive outcome.
Pro tip: Show that you delivered the feedback with empathy and data, and that you followed up to ensure improvement, turning a potentially negative interaction into a constructive one.
Briefly describe the situation, including the project, the person's role, and why feedback was necessary. Keep it concise and relevant to the role.
Clearly state the behavior or issue you observed, using objective language and specific examples. Avoid making it personal or vague.
Articulate the impact of the behavior on the project, team, or stakeholders. Use data or concrete outcomes to illustrate why it mattered.
Explain how you delivered the feedback: the setting, your tone, and how you framed it constructively. Highlight active listening and collaboration.
Describe the result: how the person responded, what changed, and how you supported them afterward. Emphasize any positive relationship or performance improvement.
AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.