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C3.ai·Software Engineer·Onsite - System Design / Architecture·Senior

SeniorPrefer not to say
Apr 2026

Summary

C3.ai system design round focused entirely on a restaurant reservation system. It went deep fast and I wasn't fully prepared for how many sub-topics they'd want to cover in one session.

Questions Asked (7)

Q1

Design the data model for a restaurant reservation system, covering entities like restaurants, tables, time slots, reservations, and users.

Data ModelingSystem Design
Author's notes

I started with users and reservations and worked outward, which felt natural but I think I should've anchored on the slot/table relationship first since that's where all the complexity lives.

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AI HintsAI Generated

Suggested Approach

Start by clarifying functional and non-functional requirements, then identify core entities and their relationships. Propose a schema with appropriate keys, indexes, and constraints, and discuss how to handle concurrency and time slot management.

Pro tip: Mention that time slots should be modeled as intervals with start and end times, and that you'd use a unique constraint on (table_id, start_time) to prevent double-booking. Also, consider using a separate availability table or materialized view for fast lookups.

1. Clarify Requirements

Ask about expected scale, read/write patterns, and whether reservations are for specific tables or general time slots. Confirm if users can book multiple tables or if there are waitlists.

2. Identify Core Entities

List entities: User, Restaurant, Table, TimeSlot, Reservation. Define attributes for each, such as User (id, name, contact), Restaurant (id, name, location, hours), Table (id, restaurant_id, capacity, location), TimeSlot (id, restaurant_id, start_time, end_time), Reservation (id, user_id, table_id, time_slot_id, party_size, status).

3. Define Relationships and Constraints

Specify cardinalities: a restaurant has many tables, a table has many time slots, a user makes many reservations, a reservation links one user, one table, and one time slot. Add constraints: unique (table_id, time_slot_id) to prevent double-booking, foreign keys, and check constraints on party_size <= table capacity.

4. Design Schema and Indexes

Propose tables with primary keys, foreign keys, and indexes on frequently queried columns like restaurant_id and start_time. Consider partitioning by date for scalability.

5. Address Concurrency and Edge Cases

Discuss how to handle concurrent bookings (e.g., using transactions with isolation levels or optimistic locking). Mention handling cancellations, no-shows, and waitlists.

Key Points to Mention

  • Normalization vs. denormalization trade-offs for read-heavy reservation lookups
  • Using time slots as intervals with start and end times, and ensuring no overlapping reservations
  • Unique constraint on (table_id, time_slot_id) to prevent double-booking
  • Indexing strategies for common queries like finding available tables by time and party size
  • Handling concurrency with transactions or optimistic locking
  • Scalability considerations: sharding by restaurant_id or date-based partitioning

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q2

Walk through the booking API: how would you design endpoints for searching availability, placing a hold, confirming, canceling, and modifying a reservation?

API & IntegrationsSystem Design
Author's notes

The hold-then-confirm pattern tripped me up a bit.

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AI HintsAI Generated

Suggested Approach

Start by clarifying requirements and constraints, then design RESTful endpoints with clear resource modeling and state transitions. Emphasize idempotency, concurrency control, and error handling for each operation.

Pro tip: Mention using idempotency keys for hold and confirm operations to prevent duplicate bookings, and discuss how to handle race conditions with optimistic locking or distributed locks.

1. Clarify Requirements

Ask about scale, consistency needs, and client types to tailor the design. Confirm whether holds expire and how modifications affect pricing.

2. Define Resources and Endpoints

Model availability, holds, and reservations as resources. Propose endpoints like GET /availability, POST /holds, POST /reservations, DELETE /reservations/{id}, PATCH /reservations/{id}.

3. Detail Each Operation

For each endpoint, specify request/response schemas, status codes, and idempotency. Explain how holds convert to reservations and how cancellations release inventory.

4. Address Concurrency and Consistency

Discuss strategies like optimistic locking, distributed locks, or transactional outbox to handle concurrent bookings and avoid double-booking.

5. Cover Edge Cases and Scalability

Mention handling of expired holds, partial modifications, and scaling reads/writes with caching, sharding, or CQRS.

Key Points to Mention

  • Idempotency keys for POST requests to ensure safe retries
  • Optimistic locking or versioning to handle concurrent updates
  • Clear state transitions: available → held → reserved → canceled
  • Proper HTTP status codes (e.g., 201 Created, 409 Conflict, 410 Gone)
  • Expiration and cleanup of holds via TTL or background jobs
  • Use of PATCH for partial modifications and PUT for full updates

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q3

How do you handle concurrent booking attempts on the same slot? Discuss locking strategies and optimistic concurrency.

System DesignTechnical Trade-offs
Author's notes

This is where I felt most confident.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the requirements and constraints (e.g., scale, consistency needs, latency tolerance), then present a layered strategy: database-level locking (pessimistic or optimistic) combined with application-level idempotency and possibly distributed locks. Compare trade-offs between pessimistic locking (strong consistency, lower throughput) and optimistic concurrency (higher throughput, retry logic) and recommend a solution based on the scenario.

Pro tip: Mention that optimistic concurrency is often preferred for high-read, low-write scenarios like booking, but always include a fallback mechanism (e.g., retry with exponential backoff) and idempotency keys to handle conflicts gracefully. Also, discuss how you would monitor and alert on conflict rates to detect hotspots.

1. Clarify Requirements

Ask about expected concurrency, consistency requirements (strong vs eventual), and latency constraints to tailor your answer.

2. Discuss Locking Strategies

Explain pessimistic locking (e.g., SELECT FOR UPDATE) and its impact on throughput, and when it's appropriate (e.g., low contention, strong consistency).

3. Explain Optimistic Concurrency

Describe versioning or timestamp checks, and how to handle conflicts via retries or user feedback, highlighting its scalability benefits.

4. Consider Distributed Scenarios

If the system is distributed, mention distributed locks (e.g., Redis, ZooKeeper) or consensus-based approaches, and their trade-offs.

5. Recommend a Hybrid Approach

Propose a combination: optimistic concurrency for most cases, with pessimistic locking for critical sections, and idempotency to avoid duplicate bookings.

Key Points to Mention

  • Pessimistic locking (e.g., SELECT FOR UPDATE) and its impact on database performance and deadlock risks.
  • Optimistic concurrency control using version numbers or timestamps, and conflict resolution strategies.
  • Idempotency keys to ensure duplicate requests don't result in double bookings.
  • Distributed locking mechanisms (e.g., Redis Redlock, ZooKeeper) and their limitations (e.g., clock drift, network partitions).
  • Trade-offs between consistency, availability, and latency (CAP theorem) in the context of booking systems.
  • Retry logic with exponential backoff and jitter to handle transient conflicts.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q4

How would you handle no-shows and implement a waitlist for popular reservation slots?

System DesignProduct Sense & Ideation
Author's notes

Blanked for a second on the no-show side.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the requirements and scale, then propose a system design that handles no-shows through proactive measures and a waitlist with real-time notifications. Focus on the core components: reservation service, waitlist management, notification service, and data consistency.

Pro tip: Demonstrate product sense by discussing trade-offs between overbooking and waitlist efficiency, and mention how to handle edge cases like group reservations and last-minute cancellations.

1. Clarify Requirements

Ask questions to understand the scale (e.g., number of reservations per day), user expectations (e.g., notification preferences), and business rules (e.g., cancellation policies).

2. Design No-Show Handling

Propose strategies such as confirmation reminders, penalties for no-shows, and overbooking policies. Discuss how to track no-shows and adjust future reservations.

3. Design Waitlist System

Outline a waitlist service that maintains a queue per time slot, with real-time updates when slots become available. Include notification mechanisms (push, SMS, email) and expiration for offers.

4. Ensure Consistency and Scalability

Address data consistency (e.g., using transactions or distributed locks) and scalability (e.g., sharding by time slot or location). Consider using a message queue for notifications.

5. Discuss Trade-offs and Metrics

Talk about trade-offs between overbooking and waitlist length, and define success metrics like waitlist conversion rate and no-show rate reduction.

Key Points to Mention

  • Real-time notification service (e.g., WebSockets, push notifications)
  • Waitlist queue management with priority (e.g., FIFO, loyalty tiers)
  • Overbooking strategy and its risks
  • Data consistency and concurrency control (e.g., optimistic locking)
  • Scalability considerations (e.g., partitioning by time slot)
  • Metrics for monitoring and optimization (e.g., no-show rate, waitlist conversion)

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q5

How would you design the onboarding flow for partner restaurants joining the platform?

API & IntegrationsStakeholder Management
Author's notes

Honestly the question I least expected.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the business goals and constraints, then outline a phased onboarding flow that balances automation with manual verification. Emphasize API design, data validation, and stakeholder collaboration to ensure a smooth partner experience.

Pro tip: Highlight the importance of idempotency and error handling in the onboarding APIs to prevent duplicate restaurant entries and ensure reliable retries. Also, mention that you would involve partner success and legal teams early to align on compliance and support needs.

1. Clarify Requirements and Constraints

Ask questions to understand the scale, types of partners, regulatory requirements, and existing systems. Identify key stakeholders and their priorities.

2. Design the High-Level Flow

Outline the end-to-end process: partner sign-up, data collection, validation, verification, configuration, and go-live. Consider self-service vs. assisted onboarding.

3. Define APIs and Data Contracts

Specify RESTful endpoints for each step, including request/response schemas, authentication, and error codes. Ensure idempotency and versioning.

4. Address Validation, Security, and Compliance

Implement data validation, duplicate checks, and secure storage. Integrate with third-party services for tax ID verification, background checks, etc.

5. Plan for Monitoring, Feedback, and Iteration

Set up logging, metrics, and alerts for the onboarding pipeline. Collect partner feedback and iterate to improve conversion and time-to-onboard.

Key Points to Mention

  • API design principles: REST, idempotency, versioning, and clear error handling
  • Data validation and duplicate prevention to maintain data integrity
  • Stakeholder management: collaborating with legal, compliance, and partner success teams
  • Scalability and performance considerations for handling many partners
  • Security and compliance: PII protection, GDPR, and industry-specific regulations
  • Monitoring and analytics: tracking onboarding funnel, success rates, and time-to-onboard

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q6

How would you scale this system given that search is read-heavy and certain restaurants will be extremely hot with high booking demand?

System DesignTechnical Trade-offs
Author's notes

Talked about read replicas and caching availability data with a short TTL, plus sharding reservations by restaurant ID.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the scale and read/write patterns, then propose a multi-layered architecture that separates read and write paths. For read-heavy search, use caching, read replicas, and a search-optimized store; for hot restaurants, introduce write-side techniques like queueing, rate limiting, and partitioning to handle contention. Finally, discuss trade-offs and how you would validate the design.

Pro tip: Quantify the impact: estimate QPS, cache hit ratio, and latency improvements to show you think in numbers. Also, mention that you would monitor and adapt the strategy based on real traffic patterns, demonstrating a data-driven mindset.

1. Clarify requirements and constraints

Ask about scale (QPS, data size), read/write ratio, latency SLOs, consistency needs, and budget. This ensures your solution targets the actual problem.

2. Design the read path for search

Propose using a dedicated search engine (e.g., Elasticsearch) with read replicas, caching layers (CDN, Redis), and denormalized indexes to handle high read volume efficiently.

3. Handle hot restaurants and write contention

Introduce write-side strategies: queueing (Kafka), rate limiting, optimistic concurrency control, and partitioning by restaurant ID to distribute load. Consider pre-computed availability or token-based booking.

4. Address consistency and trade-offs

Discuss eventual consistency for search vs. strong consistency for bookings, and how to handle stale data. Mention trade-offs between latency, consistency, and cost.

5. Propose monitoring and iteration

Outline metrics to track (cache hit rate, queue depth, latency) and how you would use them to refine the system, showing a proactive approach.

Key Points to Mention

  • Read replicas and caching (CDN, Redis) to scale reads
  • Search engine like Elasticsearch for efficient querying
  • Queueing (e.g., Kafka) to absorb write spikes for hot restaurants
  • Rate limiting and optimistic concurrency control to prevent overselling
  • Partitioning/sharding by restaurant ID to distribute load
  • Trade-offs: consistency vs. availability, latency vs. cost

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q7

What indexing strategy would you use for the reservations and availability tables?

System DesignAlgorithms & Data Structures
Author's notes

Composite index on restaurant ID plus slot time was my first answer.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the query patterns and data access requirements for reservations and availability, then propose a composite index that covers the most frequent queries, and finally discuss trade-offs and potential optimizations like partitioning or covering indexes.

Pro tip: Mention that you would validate the index strategy with real query plans and monitor performance, showing that you balance theory with practical measurement.

1. Identify Query Patterns

Determine the most common and critical queries, such as checking availability for a date range or retrieving reservations for a user or resource.

2. Design Composite Indexes

Create composite indexes on columns used together in WHERE, JOIN, and ORDER BY clauses, with the most selective column first.

3. Consider Covering Indexes

Include additional columns in the index to make it covering, reducing I/O by avoiding table lookups for frequent queries.

4. Evaluate Partitioning and Specialized Indexes

For large tables, consider partitioning by date or using specialized indexes like BRIN for time-series data to improve performance.

5. Analyze Trade-offs and Monitor

Discuss the impact on write performance and storage, and emphasize the need to monitor and adjust indexes based on actual usage.

Key Points to Mention

  • Composite indexes on (resource_id, start_date, end_date) for availability queries
  • Index on (user_id, reservation_date) for user reservation lookups
  • Covering indexes to include frequently selected columns
  • Partitioning by date range for large reservation tables
  • Use of BRIN indexes for time-series data
  • Trade-offs between read performance and write overhead

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.