← Axon Interview Insights

Axon·Software Engineer·Onsite - System Design / Architecture·Senior

SeniorPrefer not to say
May 2026

Summary

System design round at Axon for a software engineer role. The whole thing was one big deep-dive into an airline booking system, which sounds straightforward until you realize how many moving parts they actually want you to cover.

Questions Asked (8)

Q1

Design an airline booking system that handles flight search (including multi-leg connections), booking, seat selection, and itinerary changes or cancellations.

System DesignData ModelingAPI & Integrations
Author's notes

This is the kind of question where you feel okay for the first ten minutes and then realize you've only covered like 15% of what they want.

Create a free account to read the full note

AI HintsAI Generated

Suggested Approach

Start by clarifying functional and non-functional requirements, then design a high-level architecture with core services for search, booking, and inventory. Dive into data models and APIs for each component, addressing challenges like multi-leg search, seat locking, and consistency during changes/cancellations.

Pro tip: Emphasize idempotency and concurrency control in booking and cancellation flows, as these are critical for preventing double-booking and ensuring a smooth user experience. Also, discuss how you would handle partial failures in multi-leg itineraries.

1. Requirements Clarification

Ask questions to understand scope: expected scale (users, flights), consistency needs, integration with external systems (GDS), and key features like multi-leg search, seat selection, and cancellation policies.

2. High-Level Architecture

Outline main components: API gateway, search service, booking service, inventory service, payment service, and notification service. Discuss data stores (SQL for transactions, NoSQL for search) and caching.

3. Data Modeling and APIs

Define core entities (Flight, Seat, Booking, Passenger) and relationships. Design RESTful APIs for search, book, cancel, and change, specifying request/response formats and error handling.

4. Deep Dive into Key Challenges

Explain multi-leg search algorithm (e.g., graph traversal with time constraints), seat locking mechanism (e.g., distributed locks or optimistic concurrency), and handling itinerary changes/cancellations (e.g., compensating transactions, refunds).

5. Scalability and Reliability

Discuss scaling strategies (sharding, read replicas), fault tolerance (retries, circuit breakers), and consistency trade-offs (CAP theorem). Mention monitoring and logging.

Key Points to Mention

  • Multi-leg search using graph algorithms (e.g., BFS/DFS with pruning) and caching for performance.
  • Seat inventory management with concurrency control (e.g., optimistic locking, distributed locks) to prevent double-booking.
  • Idempotent APIs for booking and cancellation to handle retries safely.
  • Integration with external systems (GDS, payment gateways) and handling their failures.
  • Data consistency across services (e.g., saga pattern for distributed transactions).
  • Caching strategies for flight search results and seat availability.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q2

How would you define the REST or gRPC APIs for search, booking, modification, and cancellation? Walk through your data model for flights, legs, fares, seat inventory, reservations, and users.

API & IntegrationsData ModelingSystem Design
Author's notes

Spent too long on the API surface and not enough on the data model.

Create a free account to read the full note

AI HintsAI Generated

Suggested Approach

Start by clarifying the core use cases and constraints (e.g., consistency, latency, scale) for each operation, then propose a hybrid API design: REST for user-facing CRUD and gRPC for internal high-performance services. Walk through a normalized data model that separates static flight schedule data from dynamic inventory and reservations, explaining how each entity supports the four operations.

Pro tip: Emphasize idempotency and concurrency control (e.g., optimistic locking with version numbers) for booking and cancellation APIs, as these are critical in distributed systems and often overlooked by candidates.

1. Clarify Requirements and Constraints

Ask about expected traffic, consistency needs (e.g., strong vs. eventual), and whether the APIs are public or internal. This shapes the choice between REST and gRPC and the data model design.

2. Design the API Surface

Define endpoints/RPCs for search, booking, modification, and cancellation. For REST, use resource-oriented URLs (e.g., /flights, /bookings); for gRPC, define services with clear request/response messages. Highlight idempotency keys for booking and cancellation.

3. Model the Core Entities

Describe the schema for flights, legs, fares, seat inventory, reservations, and users. Explain relationships (e.g., a flight has multiple legs, a leg has seat inventory per fare class) and how they support the operations.

4. Address Data Consistency and Concurrency

Explain how you handle concurrent bookings (e.g., seat locking, optimistic concurrency) and ensure data integrity across services. Mention transaction boundaries and potential use of event sourcing or CQRS if relevant.

5. Discuss Trade-offs and Scalability

Compare REST vs. gRPC for each operation, and discuss how the data model scales (e.g., sharding by flight ID, caching search results). Mention monitoring, versioning, and error handling.

Key Points to Mention

  • REST vs. gRPC trade-offs: REST for simplicity and external clients, gRPC for performance and internal microservices.
  • Idempotency and concurrency control: use idempotency keys for booking/cancellation and optimistic locking (version numbers) for seat inventory updates.
  • Data model normalization: separate flight schedule (static) from seat inventory (dynamic) and reservations (transactional).
  • Seat inventory management: model as a separate entity with fare class, seat number, and status (available, held, booked).
  • Reservation lifecycle: states (pending, confirmed, cancelled) and how modifications create new versions or delta records.
  • API versioning and error handling: use standard HTTP status codes or gRPC status codes, and plan for backward compatibility.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q3

How do you guarantee seat availability and prevent overbooking, especially across connecting flight segments? How do you handle idempotency in the booking flow?

System DesignTechnical Trade-offsData Modeling
Author's notes

The idempotency part I actually felt decent about, talked through client-generated keys and dedup at the reservation service level.

Create a free account to read the full note

AI HintsAI Generated

Suggested Approach

Start by clarifying requirements and constraints (e.g., scale, consistency needs, failure modes), then propose a design that uses a central inventory service with atomic reservations and idempotent booking operations. Discuss trade-offs between strong consistency (e.g., distributed transactions) and eventual consistency (e.g., compensating transactions) for multi-segment flights, and explain how idempotency keys prevent duplicate bookings.

Pro tip: Emphasize that idempotency is not just about deduplication but also about ensuring the same response is returned for repeated requests, which requires storing the result of the original operation. Also, mention that overbooking is sometimes intentional (e.g., airlines overbook to account for no-shows), so clarify whether the goal is to prevent it entirely or manage it within limits.

1. Clarify Requirements and Constraints

Ask about scale (requests per second, number of flights), consistency requirements (strong vs. eventual), and failure scenarios (e.g., network partitions, service crashes). Clarify whether overbooking is allowed and to what extent.

2. Design Inventory Management

Propose a central inventory service that tracks seat availability per flight segment. Use atomic operations (e.g., database transactions with row-level locking or optimistic concurrency control) to reserve seats and prevent overselling.

3. Handle Multi-Segment Bookings

For connecting flights, use a two-phase commit or saga pattern to reserve seats across segments atomically. If any segment fails, compensate by releasing previously reserved seats.

4. Implement Idempotency

Require clients to send an idempotency key with each booking request. Store the key and the result of the operation in a durable store (e.g., database) with a unique constraint. On retry, return the stored result instead of reprocessing.

5. Discuss Trade-offs and Failure Handling

Explain trade-offs: strong consistency may reduce availability and increase latency; eventual consistency may lead to temporary overselling. Describe how to handle failures (e.g., timeouts, retries) and ensure idempotency across distributed components.

Key Points to Mention

  • Atomic seat reservation using database transactions or distributed locks
  • Idempotency keys with unique constraints and stored responses
  • Two-phase commit or saga pattern for multi-segment bookings
  • Trade-offs between consistency, availability, and latency (CAP theorem)
  • Handling concurrent booking requests and race conditions
  • Monitoring and alerting for overbooking incidents and idempotency violations

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q4

What consistency model would you use across regions, and how do you balance strong versus eventual consistency for a globally distributed booking system?

System DesignTechnical Trade-offs
Author's notes

Went with strong consistency for the booking write path and eventual for search/read replicas.

Create a free account to read the full note

AI HintsAI Generated

Suggested Approach

Start by clarifying the booking system's core requirements: inventory accuracy, user experience, and global latency. Then propose a hybrid consistency model where strong consistency is used for critical booking operations (e.g., seat reservation) and eventual consistency for non-critical data (e.g., user reviews, recommendations). Explain how you would implement this using techniques like quorum reads/writes, conflict-free replicated data types (CRDTs), and regional caching with invalidation.

Pro tip: Emphasize that consistency is a spectrum and the key is to align it with business impact—over-engineering strong consistency everywhere hurts scalability, while under-engineering it can cause double bookings. Mention that you would measure and monitor consistency-related metrics (e.g., stale reads, conflict rates) to continuously tune the system.

1. Clarify requirements and constraints

Ask about booking volume, geographic distribution, latency SLAs, and tolerance for temporary inconsistency. Identify which operations are read-heavy vs. write-heavy and their criticality.

2. Define consistency per operation

Classify operations: booking/reservation requires strong consistency (linearizability or serializability) to prevent double-booking; user profiles, search, and recommendations can be eventually consistent.

3. Choose a hybrid consistency model

Propose a multi-region architecture with a primary region for writes (strong consistency) and read replicas in other regions (eventual consistency). Use quorum-based replication (e.g., Paxos/Raft) for critical data and asynchronous replication for non-critical data.

4. Address trade-offs and failure modes

Discuss latency vs. consistency trade-offs (e.g., CAP theorem), conflict resolution strategies (e.g., last-write-wins, CRDTs), and how to handle network partitions. Mention fallback mechanisms like optimistic locking or reservation timeouts.

5. Monitor and iterate

Explain how you would instrument the system to track consistency violations, latency, and user impact, and use that data to adjust the consistency model over time.

Key Points to Mention

  • CAP theorem and the trade-off between consistency and availability in a partitioned network
  • Strong consistency for booking transactions using distributed consensus (e.g., Raft, Paxos) or two-phase commit
  • Eventual consistency for non-critical data with conflict resolution (e.g., CRDTs, version vectors)
  • Multi-region deployment patterns: active-passive vs. active-active, and read replicas
  • Idempotency and optimistic concurrency control to prevent double bookings
  • Monitoring and observability for consistency metrics (e.g., replication lag, conflict rates)

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q5

How would you integrate payment processing, ticketing, notifications, and refund flows into the booking system?

API & IntegrationsSystem Design
Author's notes

This is where I leaned on sagas again.

Create a free account to read the full note

AI HintsAI Generated

Suggested Approach

Start by clarifying the core booking flow and then design each integration as a decoupled service with clear contracts and idempotent operations. Emphasize reliability patterns like event-driven communication, retries, and compensation for refunds. Conclude by discussing how you would test and monitor the end-to-end flow.

Pro tip: Show that you treat payments and refunds as distributed transactions: use idempotency keys, outbox pattern, and saga orchestration to avoid double charges or lost refunds. Mention that you'd start with a simple synchronous flow but design for eventual consistency and failure recovery.

1. Clarify requirements and constraints

Ask about expected scale, payment providers, ticketing model (reserved vs. general admission), notification channels, and refund policies. This ensures your design addresses real needs.

2. Design the core booking and payment flow

Outline a synchronous flow: user selects seats, payment is authorized, booking is confirmed, and ticket is issued. Use idempotency keys to prevent duplicate charges.

3. Integrate ticketing and notifications asynchronously

After payment success, publish an event to generate tickets and send notifications via a message queue. This decouples services and improves resilience.

4. Handle refunds and cancellations with compensation

Implement a saga or orchestration to reverse steps: void tickets, trigger refund via payment provider, and notify the user. Ensure idempotency and retries for refund operations.

5. Address failure modes, monitoring, and testing

Discuss retries, dead-letter queues, circuit breakers, and reconciliation jobs. Mention end-to-end tests with mocked providers and observability for each integration.

Key Points to Mention

  • Idempotency keys for payment and refund operations to prevent duplicates
  • Event-driven architecture with message queues for ticketing and notifications
  • Saga pattern or orchestration for distributed transaction consistency
  • Webhooks and polling for payment status updates and reconciliation
  • Retry policies, dead-letter queues, and circuit breakers for fault tolerance
  • Clear API contracts and versioning between booking, payment, ticketing, and notification services

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q6

How would you design the search layer to support filtering by origin, destination, date, and cabin class? How do you handle flexible-date search, caching, indexing, and pagination?

System DesignData Modeling
Author's notes

Flexible-date search caught me a bit flat-footed.

Create a free account to read the full note

AI HintsAI Generated

Suggested Approach

Start by clarifying functional and non-functional requirements, then propose a high-level architecture that separates the search index from the primary datastore. Walk through how each filter (origin, destination, date, cabin) maps to index fields, and explain strategies for flexible-date search, caching, and pagination. Conclude by discussing trade-offs and how you would scale the solution.

Pro tip: Emphasize that flexible-date search is best handled by precomputing date ranges or using a date-range index rather than scanning all dates at query time. Also, mention that caching should be layered (e.g., CDN, application cache, query cache) and invalidated intelligently to avoid stale results.

1. Clarify Requirements and Constraints

Ask about expected query volume, latency SLAs, data freshness, and whether flexible-date search means ±N days or a range. Confirm if cabin class is a single value or multiple, and if results need to be sorted by price, duration, etc.

2. Design the Index Schema

Define fields for origin, destination, departure date, cabin class, and other attributes like price and airline. Use appropriate data types (e.g., keyword for origin/destination, date for departure, integer for cabin class) and consider composite keys or nested documents for multi-leg flights.

3. Handle Flexible-Date Search

Precompute and store date ranges (e.g., a week or month) or use a date-range query with a sliding window. Alternatively, maintain a separate index for date-flexible searches that groups flights by route and cabin, with min/max dates and prices.

4. Implement Caching and Pagination

Cache frequent queries at the edge (CDN) and in-memory (Redis) with TTLs based on data volatility. For pagination, use cursor-based pagination (e.g., search_after in Elasticsearch) to avoid deep pagination issues and ensure consistent results.

5. Discuss Scaling and Trade-offs

Explain how to shard the index by route or date, use read replicas, and handle hot shards. Discuss trade-offs between index size, query latency, and freshness, and how to monitor and reindex when needed.

Key Points to Mention

  • Choice of search engine (e.g., Elasticsearch, Solr) and why it fits (inverted index, range queries, aggregations).
  • Data modeling: denormalization vs. normalization, and how to handle multi-leg or round-trip flights.
  • Flexible-date search techniques: date-range queries, precomputed date buckets, or a separate index for flexible searches.
  • Caching strategies: CDN for static results, Redis for dynamic queries, and cache invalidation policies.
  • Pagination: cursor-based (search_after) vs. offset-based, and how to handle sorting and consistency.
  • Scalability: sharding, replication, and handling peak loads (e.g., holiday travel).

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q7

How would you scale this system, handle sharding, and manage read-heavy versus write-heavy traffic patterns? What's your resiliency strategy including failover, retries, and saga-based rollback?

System DesignTechnical Trade-offs
Author's notes

Talked through sharding by route or by booking ID, and separate read replicas for search.

Create a free account to read the full note

AI HintsAI Generated

Suggested Approach

Start by clarifying the system's requirements and constraints, then walk through scaling strategies for reads and writes, including sharding and replication. Finally, outline a resiliency plan covering failover, retries, and saga-based rollback, emphasizing trade-offs and alignment with Axon's domain (e.g., evidence management, real-time data).

Pro tip: Tie your answer to Axon's specific challenges, such as handling large volumes of video evidence and ensuring data integrity for law enforcement. Mention how you'd monitor and test resiliency mechanisms (e.g., chaos engineering) to validate your design.

1. Clarify Requirements and Constraints

Ask about expected scale, read/write ratios, latency SLAs, consistency needs, and budget. This ensures your design is grounded in real needs.

2. Design for Scale and Sharding

Propose horizontal scaling with sharding (e.g., by user ID, geography, or time) and discuss shard key selection, rebalancing, and routing.

3. Optimize for Read/Write Patterns

For read-heavy: use caching, read replicas, CDNs. For write-heavy: use async writes, batching, LSM trees, and queue-based ingestion.

4. Implement Resiliency Strategies

Cover failover (multi-AZ, active-active), retries with exponential backoff and jitter, circuit breakers, and idempotency.

5. Handle Distributed Transactions with Sagas

Explain saga pattern for long-running transactions: choreography vs. orchestration, compensating actions for rollback, and ensuring eventual consistency.

Key Points to Mention

  • Sharding strategies (range, hash, directory-based) and choosing a shard key that avoids hotspots
  • Read-heavy optimizations: caching (Redis, CDN), read replicas, denormalization
  • Write-heavy optimizations: write-ahead logging, LSM trees, batching, async processing
  • Failover mechanisms: health checks, leader election, multi-region active-active
  • Retry patterns: exponential backoff with jitter, retry budgets, idempotency keys
  • Saga pattern: orchestration vs. choreography, compensating transactions, and handling partial failures

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q8

What are the design differences between building this for a single airline versus a multi-tenant OTA platform? How would you handle partner API integration and rate limiting?

System DesignAPI & IntegrationsTechnical Trade-offs
Author's notes

Honestly the multi-tenant angle is where I felt most out of my depth.

Create a free account to read the full note

AI HintsAI Generated

Suggested Approach

Start by contrasting single-tenant and multi-tenant architectures, focusing on data isolation, scalability, and operational complexity. Then dive into partner API integration, covering abstraction layers, resilience patterns, and rate limiting strategies. Emphasize trade-offs and how you'd evolve the system as requirements grow.

Pro tip: Show you understand that multi-tenancy isn't just about sharing resources—it's about enforcing isolation at every layer (data, compute, network) while maintaining cost efficiency. Mention that rate limiting must be adaptive and tenant-aware to prevent noisy neighbors.

1. Clarify Requirements and Scale

Ask about expected number of tenants, traffic patterns, and SLAs to ground your design. This shows you avoid over-engineering and tailor solutions to actual needs.

2. Compare Single vs Multi-Tenant Architectures

Discuss data isolation models (silo, pool, bridge), resource sharing, and operational overhead. Highlight how multi-tenancy introduces complexity in authentication, authorization, and metering.

3. Design Partner API Integration

Propose an abstraction layer (e.g., adapter pattern) to normalize diverse partner APIs. Cover resilience patterns like circuit breakers, retries with backoff, and idempotency.

4. Implement Rate Limiting and Throttling

Explain strategies: token bucket, leaky bucket, sliding window. Emphasize per-tenant and per-partner limits, distributed enforcement (e.g., Redis), and graceful degradation.

5. Address Monitoring and Evolution

Mention observability (metrics, tracing) to detect bottlenecks and abuse. Discuss how to evolve from single to multi-tenant incrementally, e.g., via feature flags or sharding.

Key Points to Mention

  • Data isolation patterns: separate databases vs shared schema with tenant ID
  • Tenant-aware rate limiting to prevent noisy neighbors and ensure fairness
  • API gateway for centralized auth, rate limiting, and routing
  • Circuit breakers and retries to handle partner API failures gracefully
  • Caching strategies to reduce partner API calls and improve latency
  • Metering and billing integration for usage-based pricing in multi-tenant

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.