I had an example ready but it was too focused on what I did technically and not enough on the customer's actual thought process.
Use the STAR method to structure a concise story about a time you guided a customer (internal or external) to a decision by leveraging data, customer insights, and cross-functional alignment. Focus on how you influenced without authority, navigated trade-offs, and drove a customer-centric outcome.
Pro tip: Emphasize the customer's decision-making process and how you facilitated it, rather than just the final decision. Show that you understood their needs, provided options, and built consensus.
Briefly describe the customer, the decision they needed to make, and why it was important. Highlight the complexity or ambiguity involved.
Detail how you gathered data, identified options, and engaged stakeholders. Show how you tailored your communication to the customer's needs.
Explain how you facilitated the decision, such as by presenting trade-offs, running a working session, or providing a recommendation. Mention any obstacles and how you overcame them.
State the decision made and its impact on the customer and the business. Quantify results if possible.
Summarize what you learned about stakeholder management or decision facilitation, and how you've applied it since.
AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.