I went straight to listing features and the interviewer kind of just waited.
Start by clarifying the scope and defining the user problem, then segment users and map the end-to-end journey from symptom to recovery. Prioritize opportunities using impact and feasibility, and propose a phased solution with clear success metrics.
Pro tip: Anchor your answer in Meta's mission of connecting people and emphasize trust, privacy, and social proof as differentiators, while acknowledging regulatory constraints in healthcare.
Ask clarifying questions to define the target user, platform, and specific pain points (e.g., finding a doctor vs. managing visits). Narrow the problem to a manageable scope.
Segment users (e.g., by urgency, condition, demographics) and map the end-to-end journey: symptom onset, search, selection, booking, visit, follow-up. Identify key pain points at each stage.
Use a framework like RICE or impact/effort to prioritize the most critical pain points. Consider Meta's strengths (social graph, AI, messaging) and constraints (privacy, regulation).
Outline a phased product roadmap: quick wins (e.g., improved search filters), medium-term (e.g., integrated booking and reminders), long-term (e.g., AI symptom checker, post-visit care). Tie each to user value and business goals.
Specify metrics (e.g., time to find a doctor, booking completion rate, user satisfaction) and address potential risks (privacy, misinformation, adoption).
AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.