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C3 AI·Software Engineer·Onsite - System Design / Architecture·Senior

SeniorPrefer not to say
Apr 2026

Summary

System design round at C3 AI for a software engineer role. The prompt was a restaurant reservation system, which sounds deceptively straightforward until you actually try to think through concurrency and all the edge cases they want you to cover.

Questions Asked (6)

Q1

Design a restaurant reservation system similar to common booking platforms, covering availability search, table management, and reservation lifecycle for both customers and restaurant operators.

System DesignData Modeling
Author's notes

The scope was bigger than I initially mapped out.

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AI HintsAI Generated

Suggested Approach

Start by clarifying functional and non-functional requirements, then design the core data model and APIs for availability search, table management, and reservation lifecycle. Focus on concurrency control for double-booking prevention and scalability for high-traffic periods, while addressing the needs of both customers and restaurant operators.

Pro tip: Proactively discuss how to handle race conditions during peak booking times using techniques like optimistic locking or distributed locks, and mention how to design for idempotency to avoid duplicate reservations from retries.

1. Clarify Requirements and Scope

Ask questions to understand expected scale, user roles (customers, restaurant operators), key features (search, booking, cancellation, waitlist), and non-functional needs like availability, consistency, and latency.

2. Design Data Model and Storage

Define entities such as Restaurant, Table, Reservation, User, and TimeSlot, and choose appropriate databases (e.g., relational for transactions, NoSQL for scalability) with indexing for efficient availability queries.

3. Design APIs and Core Flows

Outline RESTful or GraphQL APIs for searching availability, creating/canceling reservations, and managing tables. Describe the reservation lifecycle states (e.g., held, confirmed, canceled, completed) and transitions.

4. Address Concurrency and Consistency

Explain how to prevent double-booking using transactions, optimistic locking, or distributed locks. Discuss idempotency keys for reservation creation and handling of race conditions during high demand.

5. Scale and Optimize

Discuss partitioning, caching, read replicas, and asynchronous processing for notifications. Consider search optimization (e.g., geospatial indexes) and how to handle peak loads with rate limiting and queueing.

Key Points to Mention

  • Concurrency control mechanisms (optimistic locking, distributed locks) to prevent double-booking
  • Data model design with appropriate indexes for fast availability search (e.g., composite indexes on restaurant_id, date, time)
  • Reservation lifecycle state machine and handling of timeouts for held reservations
  • Idempotency and retry handling for reservation creation to avoid duplicates
  • Scalability strategies: sharding by restaurant or region, caching availability, read replicas
  • Operator-facing features: table management, reservation dashboard, and analytics

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q2

How would you prevent double-booking in a high-concurrency reservation system?

System DesignTechnical Trade-offs
Author's notes

This is where I spent most of my energy and honestly where it got interesting.

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AI HintsAI Generated

Suggested Approach

Start by clarifying requirements such as scale, consistency needs, and latency constraints. Then discuss concurrency control mechanisms like optimistic and pessimistic locking, and how to apply them at different layers (database, application, cache). Finally, address trade-offs and edge cases like distributed transactions and failure recovery.

Pro tip: Mention that the best solution depends on the specific use case—sometimes a simple database unique constraint is enough, while other times you need a distributed lock. Also, highlight the importance of idempotency and handling race conditions in a distributed environment.

1. Clarify Requirements

Ask about expected traffic, consistency requirements (strong vs eventual), and whether the system is distributed. This shapes the appropriate solution.

2. Choose Concurrency Control Strategy

Discuss optimistic vs pessimistic locking, and select based on contention levels. For high contention, pessimistic locking may be better; for low contention, optimistic locking can improve throughput.

3. Implement at Appropriate Layer

Decide where to enforce locking: database (unique constraints, SELECT FOR UPDATE), application (in-memory locks), or distributed (Redis, ZooKeeper). Consider using a combination for robustness.

4. Address Distributed Challenges

If distributed, discuss distributed locks, consensus algorithms (e.g., Raft), and handling network partitions. Mention idempotency to avoid duplicate bookings on retries.

5. Evaluate Trade-offs and Edge Cases

Compare performance, scalability, and complexity. Discuss failure scenarios (e.g., lock expiration, deadlocks) and mitigation strategies like timeouts and retries.

Key Points to Mention

  • Optimistic vs pessimistic locking and when to use each
  • Database-level constraints (unique indexes) and transactions (ACID)
  • Distributed locking with Redis or ZooKeeper, and their limitations
  • Idempotency keys to handle retries safely
  • Trade-offs between consistency, availability, and partition tolerance (CAP theorem)
  • Handling race conditions in a microservices architecture

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q3

How would you design the data model for tables, reservations, and availability slots?

Data ModelingSystem Design
Author's notes

Went with a slots-based approach rather than pure interval math, which they seemed fine with.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the functional requirements (e.g., single vs. multi-location, time zone handling, booking rules) and non-functional requirements (scale, consistency, latency). Then propose a normalized schema with core entities (Table, Reservation, AvailabilitySlot) and discuss how to efficiently query and update availability, including indexing and concurrency control.

Pro tip: Mention that availability slots can be precomputed and stored as materialized views or separate tables to avoid expensive real-time joins, and highlight the trade-off between storage cost and query performance.

1. Clarify Requirements

Ask about scale, booking rules (e.g., duration, buffer times), time zones, and whether tables can be combined. This ensures the design meets actual needs.

2. Identify Core Entities and Relationships

Define entities like Table, Reservation, and AvailabilitySlot, and their relationships (e.g., a table has many slots, a reservation references a slot). Consider using a separate table for time slots to simplify queries.

3. Design Schema with Keys and Indexes

Propose tables with primary/foreign keys, and indexes on frequently queried columns (e.g., date, table_id). Discuss normalization vs. denormalization for performance.

4. Address Concurrency and Consistency

Explain how to handle concurrent bookings (e.g., using transactions, optimistic locking, or unique constraints) to prevent double-booking.

5. Optimize for Query Patterns

Discuss how to efficiently retrieve availability (e.g., precomputed slots, caching) and handle time zone conversions. Mention potential partitioning or sharding for scale.

Key Points to Mention

  • Time zone handling and normalization (store UTC, convert at application layer)
  • Use of a separate AvailabilitySlot table to represent discrete bookable time intervals
  • Indexing strategies on (table_id, date) and (date, status) for fast availability lookups
  • Concurrency control mechanisms: unique constraints, transactions, or optimistic locking to avoid double-booking
  • Denormalization or materialized views for read-heavy availability queries
  • Partitioning by date or location for scalability

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q4

What caching strategy would you use to keep availability lookups fast under heavy load?

System DesignTechnical Trade-offs
Author's notes

Talked about caching availability windows at a coarse granularity and invalidating on any booking or cancellation.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the requirements: read-heavy workload, low-latency lookups, and tolerance for stale data. Then propose a multi-layer caching strategy (client, CDN, application, distributed cache) with appropriate eviction policies and cache invalidation mechanisms. Finally, discuss trade-offs like consistency vs. availability and how to handle cache misses or failures gracefully.

Pro tip: Emphasize the importance of monitoring cache hit ratio and latency, and be ready to discuss how you'd handle cache stampede or thundering herd problems with techniques like request coalescing or probabilistic early expiration.

1. Clarify Requirements

Ask about read/write ratio, data size, acceptable staleness, and latency SLAs to tailor the caching strategy.

2. Propose Multi-Layer Caching

Suggest caching at multiple levels: client-side, CDN, application-level (in-memory), and distributed cache (e.g., Redis) to reduce load on the primary datastore.

3. Choose Eviction and Invalidation Policies

Discuss eviction policies (LRU, LFU) and invalidation strategies (TTL, write-through, write-behind, event-driven) based on consistency needs.

4. Address Scalability and Resilience

Explain how to handle cache misses, failures, and high concurrency (e.g., circuit breakers, request coalescing, replication).

5. Discuss Trade-offs and Monitoring

Acknowledge trade-offs (consistency vs. latency, cost) and mention key metrics (hit ratio, latency, eviction rate) to monitor.

Key Points to Mention

  • Cache-aside (lazy loading) pattern for read-heavy workloads
  • Time-to-live (TTL) and eviction policies (LRU, LFU) to manage staleness and memory
  • Distributed caching with Redis or Memcached for horizontal scalability
  • Cache invalidation strategies (write-through, write-behind, event-driven) to maintain consistency
  • Handling cache stampede/thundering herd with request coalescing or probabilistic early expiration
  • Monitoring cache hit ratio and latency to ensure effectiveness

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q5

Walk through how you'd handle edge cases like cancellations, no-shows, walk-ins, and waitlists.

System DesignAdaptability & Ambiguity
Author's notes

I ran through cancellations and no-shows fine.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the system context and requirements, then systematically address each edge case by describing how you would model state transitions, handle concurrency, and ensure data consistency. Emphasize a robust design that uses idempotent operations, event-driven updates, and appropriate data structures to manage cancellations, no-shows, walk-ins, and waitlists.

Pro tip: Demonstrate foresight by discussing how you would monitor and log these edge cases to detect patterns (e.g., frequent no-shows) and iteratively improve the system, showing you think beyond just handling them.

1. Clarify Requirements and Assumptions

Ask questions to understand the domain: Is this for appointments, reservations, or resource scheduling? What are the business rules for cancellations, no-shows, walk-ins, and waitlists? What are the consistency and latency requirements?

2. Model the Core Entities and State Machine

Define entities like Appointment, Customer, Resource, and WaitlistEntry. Outline state transitions (e.g., Booked -> Cancelled, Booked -> NoShow, Waitlisted -> Booked) and how they interact.

3. Address Each Edge Case with Specific Strategies

For cancellations: handle refunds, notifications, and slot release. For no-shows: define detection (time-based), penalties, and slot reallocation. For walk-ins: manage real-time availability and queueing. For waitlists: implement priority, notification, and expiration.

4. Ensure Concurrency and Data Consistency

Discuss techniques like optimistic locking, transactions, or event sourcing to prevent double-booking and ensure waitlist promotions are atomic. Consider idempotency for operations like cancellation.

5. Discuss Scalability, Monitoring, and Trade-offs

Explain how the design scales (e.g., sharding by resource, caching availability) and how you would monitor edge cases (metrics, logs) to improve the system. Mention trade-offs between consistency and availability.

Key Points to Mention

  • Idempotent operations for cancellations and no-shows to handle retries safely.
  • Event-driven architecture with message queues for notifications and waitlist promotions.
  • Optimistic locking or versioning to handle concurrent bookings and cancellations.
  • Time-based triggers for no-show detection and waitlist expiration.
  • Priority rules for waitlists (e.g., FIFO, membership tiers) and fair walk-in handling.
  • Monitoring and analytics to track edge case frequency and system performance.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q6

How would you design the notification system for reservation confirmations and reminders via email, SMS, and push?

System DesignAPI & Integrations
Author's notes

Pretty quick exchange.

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AI HintsAI Generated

Suggested Approach

Start by clarifying requirements: scale, latency, reliability, and user preferences. Then propose a high-level architecture with decoupled services, message queues, and channel-specific adapters, and dive into key components like scheduling, retries, and idempotency.

Pro tip: Emphasize idempotency and exactly-once delivery semantics, as duplicate notifications can erode user trust. Also, mention the importance of respecting user preferences and quiet hours to avoid spamming.

1. Clarify Requirements

Ask about expected volume, latency requirements, delivery guarantees, and user preference management. Understand the types of notifications (confirmation vs. reminder) and their timing.

2. High-Level Architecture

Propose a decoupled system with an API gateway, notification service, message queue (e.g., Kafka), and channel-specific workers. Use a database to store notification templates and user preferences.

3. Scheduling and Triggers

Design a scheduler that triggers notifications based on events (e.g., reservation created) and time-based reminders. Use a distributed cron or delay queue for reminders.

4. Delivery and Reliability

Implement retries with exponential backoff, dead-letter queues, and idempotency keys to handle failures. Ensure exactly-once delivery where possible, or at-least-once with deduplication.

5. Monitoring and Scaling

Discuss metrics (success rate, latency), logging, and alerting. Scale horizontally by adding workers and partitioning the queue. Consider rate limiting and third-party service limits.

Key Points to Mention

  • Use of message queues for decoupling and asynchronous processing
  • Idempotency and deduplication to prevent duplicate notifications
  • User preference management and quiet hours
  • Retry mechanisms with exponential backoff and dead-letter queues
  • Channel-specific adapters for email, SMS, and push
  • Monitoring, alerting, and scalability considerations

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.