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Openai·Software Engineer·Onsite - System Design / Architecture·Senior

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May 2026

Summary

System design round at OpenAI for a software engineering role. The prompt was to design a Slack-like messaging product end to end, covering everything from real-time delivery to search and notifications. Pretty broad scope for a single session.

Questions Asked (5)

Q1

Design a Slack-like team collaboration product with support for workspaces, channels, direct messages, real-time delivery, message history, search, and notifications.

System DesignTechnical Trade-offsData Modeling
Author's notes

This is basically a full system design in one question.

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AI HintsAI Generated

Suggested Approach

Start by clarifying functional and non-functional requirements, then sketch a high-level architecture that separates real-time messaging from persistent storage and search. Dive into data modeling for workspaces, channels, and messages, and discuss trade-offs around consistency, scalability, and delivery guarantees.

Pro tip: Emphasize the importance of idempotency and ordering in message delivery, and propose a pragmatic approach like using a message queue with per-channel sequencing to avoid complex distributed transactions.

1. Clarify Requirements

Ask questions to scope the problem: expected scale (users, messages per day), latency requirements, consistency needs, and features like message editing, threads, or file sharing.

2. High-Level Architecture

Outline core components: API gateway, WebSocket servers for real-time, message service, storage (e.g., Cassandra for messages, PostgreSQL for metadata), search (Elasticsearch), and notification service.

3. Data Modeling

Design schemas for workspaces, channels, messages, and user-channel mappings. Discuss partitioning and indexing strategies for efficient retrieval and search.

4. Real-Time Delivery & Notifications

Explain how messages are published to channels, delivered via WebSockets, and how notifications are triggered (e.g., via a pub/sub system like Kafka). Address offline delivery and push notifications.

5. Trade-offs & Scalability

Discuss trade-offs: consistency vs. availability, SQL vs. NoSQL, push vs. pull for notifications. Cover scaling strategies like sharding, replication, and caching.

Key Points to Mention

  • Use of WebSockets for real-time bidirectional communication and fallback to long-polling.
  • Data partitioning strategy for messages (e.g., by channel ID) to ensure scalability and efficient retrieval.
  • Message ordering and idempotency: using sequence numbers per channel and deduplication IDs.
  • Search implementation: indexing messages asynchronously with Elasticsearch and handling updates/deletes.
  • Notification system: pub/sub with Kafka, user presence, and push notification services (APNs, FCM).
  • Trade-offs: eventual consistency for message history vs. strong consistency for channel membership.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q2

Walk through your data model for messages, channels, and workspaces, and explain how you'd shard the storage layer.

Data ModelingSystem DesignTechnical Trade-offs
Author's notes

Sharding by workspace ID felt obvious but I second-guessed myself mid-answer and started talking about sharding by channel ID instead.

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AI HintsAI Generated

Suggested Approach

Start by clarifying requirements (scale, read/write patterns, consistency needs) and then present a hierarchical data model with workspaces, channels, and messages, emphasizing relationships and access patterns. Then explain a sharding strategy that aligns with the model, such as sharding by workspace or channel, and discuss trade-offs like hot partitions and cross-shard queries.

Pro tip: Demonstrate awareness of real-world constraints by mentioning how you'd handle hot channels (e.g., a celebrity with millions of followers) through techniques like splitting large channels or using a hybrid sharding key. Also, tie your choices back to OpenAI's scale and need for low-latency, high-throughput systems.

1. Clarify Requirements and Assumptions

Ask about scale (number of workspaces, channels, messages per day), read/write patterns (e.g., recent messages vs. historical), and consistency requirements (e.g., eventual consistency for message delivery). State your assumptions clearly.

2. Define the Data Model

Describe entities: Workspace (id, name, members), Channel (id, workspace_id, name, type), Message (id, channel_id, sender_id, content, timestamp). Explain relationships: a workspace has many channels, a channel has many messages. Mention indexes for common queries (e.g., messages by channel and time).

3. Choose a Sharding Strategy

Propose sharding by workspace_id (or channel_id) to keep related data together. Discuss how this supports queries like fetching all channels in a workspace or messages in a channel. Mention potential need for a global index or routing layer to map workspace/channel to shard.

4. Address Trade-offs and Edge Cases

Discuss challenges: hot partitions (e.g., a large channel), cross-shard operations (e.g., searching across workspaces), and rebalancing. Suggest mitigations like splitting hot channels into sub-shards, using consistent hashing, or caching.

5. Summarize and Conclude

Recap the model and sharding approach, emphasizing how it meets the stated requirements. Mention any alternative approaches considered and why you chose this one.

Key Points to Mention

  • Entity relationships: workspace -> channels -> messages, with foreign keys and indexes.
  • Sharding key choice: workspace_id or channel_id to localize data and avoid cross-shard joins.
  • Hot partition problem: large channels can overwhelm a shard; solutions like channel splitting or dedicated shards.
  • Consistency and availability trade-offs: e.g., using eventual consistency for message propagation.
  • Scalability: how sharding enables horizontal scaling and how to handle rebalancing.
  • Query patterns: supporting common operations like listing channels in a workspace or fetching recent messages efficiently.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q3

How would you implement message search within a workspace?

System DesignTechnical Trade-offs
Author's notes

Went with an inverted index approach, something like Elasticsearch sitting alongside the main message store, updated asynchronously.

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AI HintsAI Generated

Suggested Approach

Start by clarifying requirements such as scale, latency, and search features (e.g., filters, ranking). Then propose a high-level architecture that separates message ingestion, indexing, and query serving, and discuss trade-offs between consistency, latency, and cost.

Pro tip: Demonstrate awareness of OpenAI's unique context: messages may contain sensitive data, so discuss privacy-preserving techniques like on-device indexing or encryption, and highlight how you'd leverage embeddings for semantic search while balancing cost and latency.

1. Clarify Requirements

Ask about scale (messages per day, workspace size), search expectations (latency, relevance, filters), and consistency needs (real-time vs. eventual).

2. High-Level Architecture

Outline components: message ingestion pipeline, indexing service (e.g., inverted index or vector index), and query service with ranking.

3. Indexing Strategy

Choose between keyword-based (e.g., Elasticsearch) and semantic (e.g., embeddings + vector DB) search, or hybrid; discuss sharding, replication, and update frequency.

4. Query Processing and Ranking

Describe how queries are parsed, executed across shards, and ranked (e.g., BM25, cosine similarity, or learning-to-rank).

5. Trade-offs and Scalability

Discuss trade-offs: latency vs. freshness, cost vs. relevance, and how to scale (e.g., partitioning by workspace, caching, async indexing).

Key Points to Mention

  • Choice of indexing technology (inverted index vs. vector database) and when to use each.
  • Handling real-time updates and ensuring search freshness (e.g., near-real-time indexing).
  • Ranking and relevance: combining keyword and semantic signals, personalization.
  • Scalability: sharding by workspace, horizontal scaling, and caching strategies.
  • Privacy and security: encryption, access control, and data isolation per workspace.
  • Trade-offs: consistency vs. availability, cost vs. performance, and complexity vs. maintainability.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q4

Describe how notifications would work across mentions, direct messages, and channel activity, including delivery to mobile and web.

System DesignAPI & Integrations
Author's notes

Push notifications to mobile via APNs/FCM, WebSocket events for active web sessions.

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AI HintsAI Generated

Suggested Approach

Start by clarifying requirements and scale, then design a unified notification service that ingests events from mentions, DMs, and channel activity, applies user preferences and batching, and delivers via push (mobile) and WebSocket/SSE (web). Discuss trade-offs around real-time delivery, reliability, and fan-out.

Pro tip: Emphasize idempotency and deduplication across channels—users often receive the same notification via multiple paths (e.g., mention in a channel they follow), so a central event ID and dedup layer prevent spam and build trust.

1. Clarify Requirements and Scale

Ask about expected DAU, notification volume, latency requirements, and whether delivery guarantees (at-least-once, exactly-once) are needed. This sets the stage for design decisions.

2. Design Event Ingestion and Processing

Outline how events from mentions, DMs, and channel activity are captured (e.g., via message queues like Kafka) and processed by a notification service that applies user preferences, batching, and deduplication.

3. Define Delivery Channels and Protocols

Explain mobile delivery via APNs/FCM and web delivery via WebSocket or SSE, including fallbacks like long-polling. Mention the need for a connection gateway to manage persistent connections.

4. Handle Reliability and Scalability

Discuss retries, dead-letter queues, idempotency, and horizontal scaling of the notification service. Consider partitioning by user ID to ensure ordered delivery per user.

5. Address User Preferences and Privacy

Cover per-channel and per-type preferences (e.g., mute, mentions only), quiet hours, and privacy considerations like not leaking message content in push payloads.

Key Points to Mention

  • Event-driven architecture with message queues (e.g., Kafka) for decoupling producers and consumers.
  • User preference service to filter and route notifications based on settings.
  • Deduplication and idempotency using unique event IDs to avoid duplicate notifications.
  • Mobile push via APNs/FCM and web real-time via WebSocket/SSE, with fallback mechanisms.
  • Batching and rate limiting to prevent notification fatigue and handle spikes.
  • Monitoring and analytics for delivery success rates and user engagement.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q5

What are the major bottlenecks and trade-offs in your design, particularly around high availability and consistency for message ordering?

Technical Trade-offsSystem Design
Author's notes

I knew this was coming and still felt underprepared.

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AI HintsAI Generated

Suggested Approach

Start by briefly restating the system's goals and then systematically walk through the major bottlenecks (e.g., network partitions, leader election, storage I/O) and the trade-offs between high availability and strict message ordering. Use a concrete example (like a distributed log or queue) to illustrate how you balance consistency and availability, referencing CAP theorem and practical patterns.

Pro tip: Acknowledge that perfect ordering and high availability are often at odds, and show how you'd make pragmatic choices based on business requirements—e.g., using per-key ordering instead of global ordering to reduce coordination overhead. This demonstrates maturity in balancing theoretical ideals with real-world constraints.

1. Clarify requirements and assumptions

Restate the system's purpose, expected scale, and the specific ordering guarantees needed (global vs. per-key). This sets the context for trade-offs.

2. Identify major bottlenecks

Discuss bottlenecks such as network latency, disk I/O, leader election overhead, and cross-region replication delays that impact ordering and availability.

3. Analyze trade-offs

Explain how choices like synchronous replication (strong consistency, lower availability) vs. asynchronous replication (higher availability, potential reordering) affect the system.

4. Propose mitigation strategies

Describe techniques like partitioning, batching, idempotency, and conflict-free replicated data types (CRDTs) to balance ordering and availability.

5. Conclude with a pragmatic recommendation

Summarize the chosen approach, justifying it based on requirements, and mention how you'd monitor and adapt if bottlenecks shift.

Key Points to Mention

  • CAP theorem and the inherent trade-off between consistency and availability during network partitions
  • Ordering guarantees: global vs. per-key ordering, and the cost of global coordination (e.g., using consensus protocols like Raft or Paxos)
  • Replication strategies: synchronous vs. asynchronous, and their impact on latency and message ordering
  • Partitioning and sharding to localize ordering and reduce cross-node coordination
  • Idempotency and deduplication to handle duplicates from retries in at-least-once delivery systems
  • Monitoring and observability to detect bottlenecks and adapt trade-offs dynamically

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.