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Oscar Health·Software Engineer·Onsite - System Design / Architecture·Senior

SeniorPrefer not to say
Jun 2026

Summary

Onsite system design round at Oscar Health for a software engineer role. The problem itself wasn't particularly brutal, but the interviewer gave zero feedback throughout, which made it genuinely hard to tell if I was on track or completely off base.

Questions Asked (1)

Q1

Design a web-based queue management system for licensed physicians to handle telehealth consultation requests, where a physician can only be matched with patients from states they hold a license in.

System DesignData ModelingTechnical Trade-offs
Author's notes

The core constraint is the state licensing restriction, and I spent a decent chunk of time on how to model that cleanly.

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AI HintsAI Generated

Suggested Approach

Start by clarifying functional and non-functional requirements, then design a high-level architecture that separates patient intake, license-based matching, and physician queues. Focus on the data model for licenses and the matching algorithm, and discuss trade-offs between consistency, latency, and scalability.

Pro tip: Emphasize the importance of real-time license verification and state-specific compliance, and propose a design that can handle license expirations and multi-state physicians gracefully.

1. Clarify Requirements

Ask questions to understand scale, latency needs, license data sources, and whether matching should be immediate or batched. Confirm that physicians can handle multiple patients and that patients may be in any state.

2. High-Level Architecture

Outline components: API gateway, patient request service, license service, matching engine, queue manager, and physician dashboard. Use a message queue for asynchronous processing and a database for persistent state.

3. Data Modeling

Design schemas for physicians (with licenses per state), patients (with state), and consultation requests. Consider using a graph or indexed table for fast license lookups.

4. Matching Algorithm

Describe how to match patients to physicians: filter by state license, then by availability, and use a queue per physician or a priority queue. Discuss fairness and load balancing.

5. Trade-offs and Scalability

Discuss trade-offs: strong vs. eventual consistency for license data, push vs. pull for queue updates, and how to scale horizontally. Mention monitoring and handling license expirations.

Key Points to Mention

  • License verification and state-specific compliance
  • Real-time vs. batch matching and queue management
  • Data model for many-to-many physician-state licenses
  • Scalability and fault tolerance of the matching engine
  • Handling license expirations and updates
  • Load balancing and fairness in physician queues

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.