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Zomato·Product Manager·Onsite - Product Sense / Strategy·Intermediate

Intermediate
Apr 2026

Summary

Interviewed for a PM role at Zomato and got a supply-side strategy question. Pretty open-ended, which I wasn't fully prepared for.

Questions Asked (1)

Q1

How would you improve supply on Zomato?

Product StrategyProduct Sense & IdeationRoadmap Prioritization
Author's notes

I fumbled the opening because I didn't clarify what 'supply' meant upfront.

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AI HintsAI Generated

Suggested Approach

Start by clarifying what 'supply' means for Zomato (restaurants, delivery partners, or both) and the goal (e.g., increase selection, reduce delivery times). Then segment supply by city tier, cuisine, or restaurant size, identify key pain points for each segment, and prioritize solutions based on impact and feasibility.

Pro tip: Focus on the restaurant partner's perspective—supply growth ultimately depends on making Zomato the most profitable and hassle-free channel for them. Quantify the impact of your ideas on metrics like selection, delivery time, and partner retention.

1. Clarify the goal and scope

Define what 'supply' means (restaurants, delivery partners, menu items) and the objective (e.g., increase selection, reduce delivery time, improve availability). Ask clarifying questions if needed.

2. Segment the supply base

Break down supply by relevant dimensions: city tier (metro vs. tier-2), cuisine type, restaurant size (chain vs. independent), or delivery partner type (full-time vs. gig). This helps tailor solutions.

3. Identify pain points and root causes

For each segment, pinpoint why supply might be lacking: high commissions, onboarding friction, low order volume, poor delivery experience, or lack of demand. Use data or hypotheses.

4. Brainstorm and prioritize solutions

Generate ideas to address pain points (e.g., reduced commissions for new restaurants, faster onboarding, incentives for delivery partners). Prioritize using impact vs. effort or RICE.

5. Define success metrics and next steps

Outline how you'd measure success (e.g., number of active restaurants, delivery partner retention, average delivery time) and propose a pilot or rollout plan.

Key Points to Mention

  • Restaurant onboarding friction: simplify sign-up, reduce documentation, offer dedicated support.
  • Commission structure: consider tiered commissions or temporary reductions for new partners.
  • Delivery partner incentives: surge pricing, bonuses, or better earnings guarantees to increase active fleet.
  • Demand-supply match: ensure supply growth is aligned with demand to avoid idle capacity.
  • Data-driven segmentation: use city-level data to target under-supplied areas.
  • Competitive benchmarking: learn from Swiggy or other players' supply strategies.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.