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Patreon·Software Engineer·Onsite - System Design / Architecture·Senior

Senior
Jul 2026

Summary

This was a follow-up system design question at Patreon building on an org chart lookup problem, pushing into scalability territory. The conversation got pretty deep pretty fast and I felt like I was playing catch-up for most of it.

Questions Asked (1)

Q1

Your org chart lookup service is now getting massive read traffic. How do you scale it? Walk through precomputation, caching approaches, handling updates, and horizontal scaling.

System DesignTechnical Trade-offsAlgorithms & Data Structures
Author's notes

This one sprawled in a way I wasn't ready for.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the read/write ratio, latency requirements, and consistency needs, then propose a layered approach: precompute the org chart into a denormalized structure, cache it aggressively at multiple levels, and handle updates with a write-through or event-driven invalidation strategy. Finally, discuss horizontal scaling of the cache and service tiers, including sharding and replication, to handle massive read traffic.

Pro tip: Emphasize that caching is not just about Redis—consider client-side caching, CDN for static parts, and in-process caches to reduce network hops. Also, discuss cache stampede protection and graceful degradation to show production maturity.

1. Clarify Requirements and Constraints

Ask about read/write ratio, acceptable staleness, latency SLOs, and data size to tailor the scaling strategy. This ensures you're solving the right problem.

2. Precompute and Denormalize

Transform the org chart into a read-optimized format, such as a materialized view or a flat table, to avoid complex joins and recursive queries at read time.

3. Implement Multi-Layer Caching

Use a combination of in-memory caches (e.g., local LRU), distributed caches (e.g., Redis), and CDN for static assets, with appropriate TTLs and invalidation strategies.

4. Handle Updates and Invalidation

Choose a strategy like write-through, write-behind, or event-driven invalidation (e.g., using Kafka) to keep caches fresh. Discuss trade-offs between consistency and latency.

5. Scale Horizontally

Shard the cache and service instances, use read replicas for the database, and employ consistent hashing for cache distribution. Ensure the system can scale out linearly.

Key Points to Mention

  • Read/write ratio and the 80/20 rule (or similar) to justify caching
  • Cache invalidation strategies: TTL, write-through, write-behind, event-driven
  • Cache stampede/thundering herd mitigation (e.g., locks, probabilistic early expiration)
  • Data partitioning/sharding for horizontal scaling (e.g., by user ID or org ID)
  • Consistency trade-offs: eventual consistency vs. strong consistency
  • Monitoring and metrics: cache hit rate, latency, error rates

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.