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Decagon·Software Engineer·Technical Phone Screen·Intermediate

IntermediatePass
May 2026Remote

Summary

45-minute phone screen at Decagon for a software engineer role, one coding question with follow-ups. Managed to pass despite introducing two bugs along the way, which the interviewer was gracious enough to let me debug through during testing.

Questions Asked (3)

Q1

Design a CSAT (Customer Satisfaction) tracker class that accepts a fixed window size, records conversation scores (1-5) with unique IDs and strictly increasing timestamps, and returns the average score across all entries within the active time window, rounded to 2 decimal places.

Algorithms & Data StructuresSystem Design
Author's notes

I'd seen this problem before and still shipped two bugs.

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AI HintsAI Generated

Suggested Approach

Start by clarifying requirements: fixed window size, unique IDs, strictly increasing timestamps, and average of scores within the active window. Then design a data structure that supports efficient insertion and eviction, such as a queue (or deque) combined with a running sum to achieve O(1) amortized time per operation. Finally, discuss edge cases like empty window and rounding.

Pro tip: Mention that since timestamps are strictly increasing, you can use a simple queue instead of a more complex data structure, and maintain a running sum to avoid recalculating the average each time. Also, explicitly state how you handle rounding (e.g., using round-half-up or standard rounding) to show attention to detail.

1. Clarify Requirements and Constraints

Confirm the meaning of 'fixed window size' (time-based or count-based?), the range of scores, and that timestamps are strictly increasing. Ask about expected operations (e.g., add score, get average) and any performance requirements.

2. Choose Data Structures

Select a queue (or deque) to store entries in timestamp order, and maintain a running sum of scores. This allows O(1) amortized insertion and eviction, and O(1) average retrieval.

3. Define Core Operations

Implement addScore(id, score, timestamp): enqueue the new entry, update sum, and evict all entries with timestamp <= current timestamp - windowSize. Implement getAverage(): return sum / count, rounded to 2 decimals, or 0 if empty.

4. Handle Edge Cases and Rounding

Address empty window (return 0 or null?), rounding method (e.g., using round half up), and potential integer overflow in sum. Discuss how to handle duplicate IDs (should be unique, but what if not?).

5. Analyze Complexity and Test

State time complexity: O(1) amortized per operation, space O(window size). Walk through a small example to verify correctness, including eviction and average calculation.

Key Points to Mention

  • Use a queue (FIFO) to maintain entries in timestamp order, leveraging strictly increasing timestamps for efficient eviction.
  • Maintain a running sum of scores to compute average in O(1) time.
  • Evict entries with timestamp <= current timestamp - windowSize (or < depending on inclusive/exclusive definition).
  • Handle empty window gracefully (return 0 or null, clarify with interviewer).
  • Round to 2 decimal places using appropriate rounding (e.g., Math.round(sum/count * 100) / 100.0).
  • Discuss time and space complexity: O(1) amortized per operation, O(window size) space.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q2

Follow-up: add an update method that changes a conversation's score if it still falls within the active window, and does nothing if the conversation has expired. The original timestamp and ordering must be preserved.

Algorithms & Data StructuresData Modeling
Author's notes

This is where you have to think about your data structure choice.

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AI HintsAI Generated

Suggested Approach

First, clarify the data model and the definition of the active window (e.g., based on the original timestamp). Then, design an update method that checks the current time against the window, modifies the score only if active, and preserves the original timestamp and ordering. Discuss how to maintain ordering efficiently, possibly using a sorted data structure or by not changing the timestamp.

Pro tip: Mention that you would keep the original timestamp immutable and use it for ordering, and consider using a balanced BST or skip list to allow efficient updates while maintaining order. Also, discuss handling edge cases like exactly at the boundary of the active window.

1. Clarify requirements and constraints

Ask questions to confirm the definition of 'active window' (e.g., based on original timestamp or last update), what 'score' represents, and whether ordering is by timestamp or score. Confirm that the original timestamp must not change.

2. Design the data model

Propose a data structure that stores conversations with their original timestamp, score, and possibly an expiration time. Ensure the structure supports efficient lookup and ordered traversal.

3. Implement the update method

Write pseudocode for the update method: check if the conversation is still within the active window (e.g., current time <= original timestamp + window duration). If active, update the score; otherwise, do nothing. Ensure the original timestamp remains unchanged.

4. Maintain ordering

Explain how ordering is preserved: if ordering is by original timestamp, no reordering is needed. If ordering is by score, discuss how to update the position efficiently (e.g., using a balanced tree or by removing and reinserting).

5. Analyze complexity and edge cases

State the time complexity of the update operation and discuss edge cases such as exactly at the boundary, concurrent updates, and handling of expired conversations.

Key Points to Mention

  • Definition of active window and how it's computed (e.g., original timestamp + fixed duration).
  • Immutability of the original timestamp to preserve ordering.
  • Data structure choice for efficient ordered updates (e.g., balanced BST, skip list, or sorted array with binary search).
  • Time complexity of the update operation (e.g., O(log n) for tree-based structures).
  • Edge cases: exactly at expiration boundary, multiple updates, and concurrency considerations.
  • Trade-offs between different data structures and their impact on update and query performance.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q3

Follow-up: given an integer p, compute the p-th percentile score across all conversations currently in the active window.

Algorithms & Data StructuresProduct Analytics & Metrics
Author's notes

Shorter discussion on this one.

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AI HintsAI Generated

Suggested Approach

Clarify the definition of percentile (e.g., nearest-rank vs. linear interpolation) and the constraints of the active window (size, update frequency). Then propose an efficient algorithm, such as maintaining a sorted data structure or using a selection algorithm, and discuss trade-offs between accuracy and performance.

Pro tip: Mention that for streaming data, exact percentiles can be expensive, so consider approximate algorithms like t-digest or reservoir sampling if the window is large or updates are frequent. Also, confirm whether the percentile should be computed over all conversations or only those with scores.

1. Clarify requirements and constraints

Ask about the definition of percentile (e.g., nearest-rank, linear interpolation), the size of the active window, update frequency, and whether scores are integers or floats. Confirm if the window is a sliding time window or a fixed-size buffer.

2. Choose an algorithm based on constraints

For small windows, sort the scores and pick the p-th percentile. For large or streaming windows, consider a selection algorithm (Quickselect) or an approximate method (t-digest, reservoir sampling) if exactness is not critical.

3. Design data structures for efficient updates

If the window updates frequently, maintain a balanced BST or a Fenwick tree over score buckets to support insertions, deletions, and percentile queries in O(log n) time. For approximate methods, maintain a sketch data structure.

4. Handle edge cases and validate

Address empty window, p=0 or p=100, and duplicate scores. Test with small examples and compare against a brute-force sort to ensure correctness.

5. Discuss trade-offs and scalability

Explain the trade-off between exactness and performance, and how the choice scales with window size and update rate. Mention potential optimizations like caching or incremental computation.

Key Points to Mention

  • Definition of percentile (nearest-rank vs. linear interpolation) and how it affects the result.
  • Time complexity of sorting (O(n log n)) vs. selection (O(n) average) vs. approximate methods (O(log n) per update).
  • Data structures for dynamic windows: balanced BST, Fenwick tree, or order-statistic tree.
  • Approximate algorithms like t-digest or reservoir sampling for streaming data.
  • Edge cases: empty window, p=0, p=100, and duplicate scores.
  • Trade-offs between accuracy, memory, and update latency.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.