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Scale AI·Software Engineer·Onsite - System Design / Architecture·Senior

SeniorPrefer not to say
Jun 2026

Summary

System design round at Scale AI for a software engineer role. The whole session was basically one giant question about building a Ticketmaster-style ticketing platform under extreme concurrency. A lot of ground to cover in one sitting.

Questions Asked (1)

Q1

Design a high-concurrency online ticketing system similar to Ticketmaster, covering inventory management, seat reservations with expiration, payment integration, waitlist handling, and how you'd ensure no seat gets double-sold under heavy load.

System DesignTechnical Trade-offsData Modeling
Author's notes

This one is massive.

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AI HintsAI Generated

Suggested Approach

Start by clarifying requirements and scale (e.g., events, seats, peak load), then design a distributed system with strong consistency for inventory and reservations. Focus on preventing double-selling using atomic operations, distributed locks, or optimistic concurrency, and handle seat expiration with TTL and a cleanup service. Integrate payment asynchronously with idempotency and compensate on failure.

Pro tip: Emphasize that the hardest part is not the happy path but handling race conditions and failures—use idempotency keys, transactional outbox, and reconciliation to ensure correctness. Also, mention that you'd start with a simple design and iterate based on bottlenecks, showing pragmatism.

1. Clarify Requirements and Scale

Ask about expected traffic (e.g., millions of concurrent users), seat types (general admission vs. reserved), and consistency needs. Define functional and non-functional requirements.

2. High-Level Architecture

Outline components: API gateway, inventory service, reservation service, payment service, waitlist service, and databases. Consider using a distributed cache (Redis) for seat holds and a relational DB for durable inventory.

3. Inventory and Reservation Design

Design seat inventory with atomic decrement (e.g., using Redis Lua scripts or DB transactions). Implement seat reservation with TTL (e.g., Redis keys with expiry) and a background job to release expired holds.

4. Payment and Waitlist Integration

Integrate payment via asynchronous processing with idempotency keys to avoid double charges. Implement waitlist as a queue (e.g., Kafka) that notifies users when seats become available.

5. Prevent Double-Selling and Handle Failures

Use optimistic concurrency (versioning) or distributed locks (e.g., Redlock) for seat allocation. Ensure idempotent operations and implement compensation (e.g., release seat if payment fails) and reconciliation.

Key Points to Mention

  • Atomic operations for seat allocation (e.g., Redis Lua scripts, DB transactions with SELECT FOR UPDATE)
  • Seat reservation expiration using TTL and a cleanup service (e.g., Redis keyspace notifications or scheduled job)
  • Idempotency keys for payment and reservation APIs to handle retries safely
  • Waitlist implementation with a message queue and fair ordering (e.g., FIFO)
  • Handling race conditions with optimistic locking (version numbers) or distributed locks
  • Scalability considerations: sharding by event, caching, and read replicas

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.