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Maven Clinic·Software Engineer·Onsite - System Design / Architecture·Senior

Senior
May 2026

Summary

System design round at Maven Clinic for a software engineer role. The whole thing was focused on one meaty problem and they really wanted to see how deep you could go on the concurrency and data modeling side.

Questions Asked (4)

Q1

Design an appointment booking system for a service like a clinic or salon. Walk through the data model, how you'd detect scheduling conflicts, and how you'd prevent double-booking under concurrent requests.

System DesignData ModelingTechnical Trade-offs
Author's notes

I started with the data model which felt like the right move, Provider, Customer, AvailabilityRule, Appointment.

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AI HintsAI Generated

Suggested Approach

Start by clarifying requirements and scale, then propose a data model with providers, services, and time slots. Explain conflict detection using overlap logic and prevent double-booking with database transactions or distributed locks. Discuss trade-offs between consistency and availability.

Pro tip: Mention that double-booking prevention often requires a unique constraint on (provider_id, start_time) or a serializable transaction, and that optimistic locking with versioning can work but may cause retries under high contention.

1. Clarify Requirements and Scale

Ask about expected number of providers, appointments per day, concurrency level, and whether real-time booking is needed. This informs the choice of database and locking strategy.

2. Design the Data Model

Propose tables for providers, services, and appointments with fields like provider_id, start_time, end_time, and status. Consider using a separate table for availability or time slots.

3. Detect Scheduling Conflicts

Explain that a conflict occurs when a new appointment overlaps with an existing one for the same provider. Use a query like: SELECT ... WHERE provider_id = ? AND start_time < new_end AND end_time > new_start.

4. Prevent Double-Booking Under Concurrency

Discuss using database transactions with appropriate isolation level (e.g., SERIALIZABLE) or a unique constraint on (provider_id, start_time). Alternatively, use distributed locks (e.g., Redis) or optimistic concurrency control with versioning.

5. Discuss Trade-offs and Scalability

Compare pessimistic vs optimistic locking, and consider partitioning by provider or time. Mention that for high scale, a queue or reservation system with timeouts can help.

Key Points to Mention

  • Data model: providers, services, appointments, and possibly a separate availability table.
  • Conflict detection using overlap condition: new_start < existing_end AND new_end > existing_start.
  • Preventing double-booking with unique constraints or serializable transactions.
  • Optimistic vs pessimistic locking trade-offs: retries vs blocking.
  • Handling time zones and recurring appointments.
  • Scalability considerations: sharding by provider, caching availability, and using a message queue for booking requests.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q2

How would you handle time zones across providers and customers in this system?

System DesignTechnical Trade-offs
Author's notes

Stored everything in UTC, convert at display time.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the scope: which parts of the system need time zone handling (e.g., scheduling, notifications, billing) and what the user expectations are. Then propose a consistent strategy: store all timestamps in UTC, convert to local time only for display or business logic, and use IANA time zone identifiers to handle DST and regional rules. Finally, discuss trade-offs and edge cases like ambiguous times during DST transitions.

Pro tip: Mention that you would store the user's time zone as a separate field (e.g., 'America/New_York') rather than just an offset, because offsets change with DST and political decisions. This shows you understand real-world complexity beyond just UTC conversion.

1. Clarify requirements and scope

Ask which features involve time zones (appointments, reminders, reports) and whether users can change time zones. Identify if there are cross-provider scheduling needs.

2. Choose a storage strategy

Store all timestamps in UTC in the database, and store the user's or provider's IANA time zone identifier separately. This ensures consistency and allows accurate local time conversion.

3. Handle conversion and display

Convert UTC to the relevant local time zone at the application layer, using a robust library (e.g., moment-timezone, java.time, pytz). Always display times with the time zone abbreviation to avoid confusion.

4. Address edge cases and DST

Discuss how to handle ambiguous or skipped times during DST transitions, and how to schedule recurring events across time zones. Consider using a scheduling service that handles these complexities.

5. Discuss trade-offs and alternatives

Compare storing UTC vs. local time, and mention the trade-offs of using offsets vs. IANA identifiers. Also consider the impact on database queries and indexing.

Key Points to Mention

  • Store timestamps in UTC to avoid ambiguity and simplify comparisons.
  • Use IANA time zone identifiers (e.g., 'Europe/London') instead of fixed offsets to handle DST and political changes.
  • Convert to local time only at the presentation layer or when applying business rules.
  • Be aware of DST transitions causing ambiguous or non-existent times; use libraries that handle these.
  • Consider the user's time zone as a user preference that can change, and store it with the user profile.
  • For scheduling across providers and customers, ensure all parties see times in their own time zone, and use a common reference (UTC) for coordination.

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q3

How would you scale the read and write paths for this booking system under high load?

System DesignTechnical Trade-offs
Author's notes

I talked about read replicas for availability lookups since those are way more frequent than writes, and a queue-based approach for booking requests to serialize writes per provider.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the booking system's requirements and constraints (e.g., read/write ratio, consistency needs, peak load). Then propose a scalable architecture that separates read and write paths, using techniques like caching, sharding, and asynchronous processing. Finally, discuss trade-offs and how you would validate the design.

Pro tip: Emphasize the importance of idempotency and handling double bookings, as booking systems often face concurrency issues. Also, mention monitoring and the ability to scale horizontally as load increases.

1. Clarify Requirements

Ask about expected load, read/write ratio, consistency requirements, and latency SLAs to tailor your solution.

2. Scale the Write Path

Discuss techniques like sharding by user or booking ID, using a queue for asynchronous writes, and ensuring idempotency to handle duplicate requests.

3. Scale the Read Path

Propose caching frequently accessed data (e.g., availability), using read replicas, and possibly a separate read-optimized store like a search index.

4. Address Consistency and Concurrency

Explain how to prevent double bookings using optimistic locking, distributed locks, or serializable transactions, and discuss trade-offs between consistency and availability.

5. Monitor and Iterate

Mention the need for monitoring, load testing, and the ability to scale components independently based on metrics.

Key Points to Mention

  • Database sharding strategies (e.g., by user ID or booking ID)
  • Caching layers (e.g., Redis) for read-heavy workloads
  • Asynchronous write processing with message queues (e.g., Kafka, SQS)
  • Idempotency and deduplication to handle retries
  • Optimistic vs. pessimistic locking for concurrency control
  • Read replicas and CQRS for separating read and write models

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.

Q4

How would you integrate notifications and reminders into this system, and how would you handle external calendar sync?

System DesignAPI & Integrations
Author's notes

Notifications I covered pretty well, async event-driven pipeline, a job scheduler for reminders X hours before the appointment.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the system's context and requirements, then propose a scalable notification service with reliable delivery and user preferences. For calendar sync, discuss bidirectional sync using standard protocols like CalDAV or Google Calendar API, handling conflicts and rate limits.

Pro tip: Emphasize idempotency and exactly-once delivery for notifications, and mention using webhooks with exponential backoff for calendar sync to handle failures gracefully. Also, consider privacy and compliance (HIPAA) when dealing with health data.

1. Clarify Requirements

Ask about scale, types of notifications (email, SMS, push), user preferences, and calendar providers to sync with. Understand latency and reliability requirements.

2. Design Notification Service

Propose a microservice architecture with a message queue (e.g., RabbitMQ, Kafka) for asynchronous processing, a scheduler for reminders, and integration with third-party providers (Twilio, SendGrid). Include user preference management and templating.

3. Handle Calendar Sync

Use OAuth for authentication with calendar providers. Implement bidirectional sync using provider APIs (Google Calendar, Outlook) or CalDAV. Use webhooks for real-time updates and polling as fallback. Handle conflicts with last-write-wins or custom logic.

4. Ensure Reliability and Scalability

Implement retries with exponential backoff, dead-letter queues, and idempotency keys to avoid duplicates. Use rate limiting and caching to handle API quotas. Monitor with logging and metrics.

5. Address Security and Compliance

Encrypt sensitive data, use secure tokens, and ensure HIPAA compliance for health information. Implement audit logs and access controls.

Key Points to Mention

  • Use of message queues for asynchronous notification processing
  • Integration with third-party services (Twilio, SendGrid, Firebase) for multi-channel delivery
  • OAuth 2.0 for calendar authentication and authorization
  • Handling calendar sync conflicts and rate limits with exponential backoff
  • Idempotency and exactly-once delivery semantics for notifications
  • HIPAA compliance and data encryption for sensitive health information

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.