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Agoda·Product Manager·Onsite - Product Sense / Strategy·Senior

Senior
May 2026

Summary

Product sense round at Agoda for a PM role. Single case question about whether to build a subscription product, pretty open-ended and I had to structure it myself from scratch.

Questions Asked (1)

Q1

Should Agoda launch a subscription service called 'Agoda Prime'?

Product StrategyPricing & MonetizationProduct Analytics & Metrics
Author's notes

This one sprawled on me.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the objective and scope of 'Agoda Prime' (e.g., target segment, benefits, pricing model) and then evaluate it against Agoda's strategic goals, customer needs, and competitive landscape. Use a structured framework to assess desirability, viability, and feasibility, and conclude with a clear recommendation supported by data and a plan for validation.

Pro tip: Acknowledge that subscription models can drive loyalty and predictable revenue but may not fit all travel behaviors; propose a hypothesis-driven MVP test with clear success metrics before full launch.

1. Clarify Objectives & Scope

Define what 'Agoda Prime' would entail: target users (e.g., frequent business travelers vs. leisure), core benefits (discounts, perks, free cancellation), pricing tiers, and strategic goals (increase retention, revenue, or market share).

2. Assess Customer Desirability

Evaluate whether target segments have a real pain point or desire for a subscription, considering travel frequency, price sensitivity, and willingness to pay. Use existing data or propose research to validate demand.

3. Evaluate Business Viability

Analyze potential revenue models, costs (e.g., discounts, perks), impact on margins, and cannibalization risks. Compare with competitors' subscription offerings (e.g., Amazon Prime, Expedia+) and Agoda's current loyalty program.

4. Consider Feasibility & Execution

Assess operational requirements: technology, partnerships, customer support, and marketing. Identify key risks and dependencies, and outline a phased rollout plan with clear metrics.

5. Make a Recommendation & Next Steps

Synthesize findings into a go/no-go recommendation, with a proposed MVP test, success criteria, and a timeline for evaluation. Highlight trade-offs and alternative options.

Key Points to Mention

  • Alignment with Agoda's overall strategy and existing loyalty programs (e.g., Agoda Rewards)
  • Customer segmentation and willingness to pay for subscription benefits
  • Competitive landscape: successful and failed subscription models in travel and beyond
  • Unit economics: CAC, LTV, churn, and impact on margins
  • Potential cannibalization of existing revenue streams and channel conflict
  • Data-driven validation: A/B testing, cohort analysis, and KPIs for success

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.