I spent the first minute just thinking about who actually uses an ATM at an international airport and that turned out to be the right move.
Start by clarifying the goal and constraints of the ATM, then segment users based on their needs at Heathrow (e.g., arriving/departing passengers, staff). Focus on designing a solution that addresses the unique pain points of an airport environment, such as currency exchange, quick transactions, and integration with travel services.
Pro tip: Emphasize the importance of adaptability: design the ATM to handle multiple currencies and integrate with mobile apps for seamless transactions, but also consider backup systems for connectivity issues. Show awareness of Google's ecosystem by suggesting features like Google Pay integration.
Ask clarifying questions to understand the scope: Is this a physical ATM or a digital interface? What are the key goals (e.g., convenience, speed, multi-currency)? What constraints exist (space, regulations, security)?
Segment users by traveler type (international arrivals, departures, transit, staff) and identify their primary needs: currency exchange, cash withdrawal, bill payment, etc. Prioritize needs based on frequency and urgency.
Generate ideas for features that address user needs, such as multi-currency dispensing, mobile wallet integration, real-time exchange rates, and quick transaction modes. Consider innovative features like pre-ordering currency via app.
Evaluate features based on impact and feasibility. Define a minimum viable product (MVP) that includes core functionalities (e.g., cash withdrawal in multiple currencies) and high-impact differentiators (e.g., seamless app integration).
Discuss how to implement the solution (hardware, software, partnerships) and define success metrics (e.g., transaction time, user satisfaction, adoption rate). Mention potential challenges like security and connectivity.
AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.