Interviewed for a PM role at Sierra AI and got asked about AI applications in customer support. Pretty surface-level question but it opened up a broader conversation about where the space is actually heading.
“Seemed like a warmup but I may have undersold it by rattling off the obvious stuff (chatbots, ticket routing, sentiment analysis) without tying it back to business impact.” The rest of the author's notes on Product Manager interview at Sierra, Hiring Manager Screen round, covers how they worked through the question, what the panel pushed back on, and what they would do differently.