Toshiba·Product Manager·Onsite - Product Sense / Strategy
Jun 2026
PM interview at Toshiba focused on product metrics for their self-checkout systems. One question, pretty focused, but it opened up into a lot of directions I wasn't fully prepared for.
- As a PM, how would you measure the success of a self-checkout system used by millions of grocery shoppers every day?
“I started with throughput and error rates which felt right, but then I got tangled up trying to balance shopper-facing metrics against store operator metrics.”