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revolut·Software Engineer·Onsite - Product Sense / Strategy·Intermediate

Intermediate
May 2026

Summary

Interviewed for a bizops role at Revolut, got a product improvement question focused on the cross-border payments feature. Pretty standard for fintech ops interviews but still caught me thinking harder than I expected.

Questions Asked (1)

Q1

How would you improve Revolut's cross-border payment feature?

Product Sense & IdeationProduct StrategyRoadmap Prioritization
Author's notes

I went straight into user pain points, fees, FX rate transparency, transfer speed.

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AI HintsAI Generated

Suggested Approach

Start by clarifying the scope of 'cross-border payment feature' and the user segments it serves, then identify key pain points such as speed, cost, transparency, and reliability. Propose improvements that balance user impact with technical feasibility, and prioritize them based on business value and engineering effort.

Pro tip: Show awareness of regulatory and compliance constraints in cross-border payments, and suggest improvements that leverage Revolut's existing infrastructure and partnerships rather than building from scratch.

1. Clarify scope and goals

Ask clarifying questions to understand which cross-border payment feature (e.g., remittances, business payments) and what success metrics matter (e.g., speed, cost, adoption).

2. Identify user pain points

Map the current user journey and highlight friction points such as hidden fees, slow settlement, lack of tracking, or poor FX rates.

3. Brainstorm improvements

Generate ideas across technology (e.g., real-time rails, blockchain), product (e.g., fee transparency, multi-currency wallets), and partnerships (e.g., local payment networks).

4. Prioritize based on impact and effort

Use a framework like RICE or impact/effort matrix to rank ideas, considering technical complexity, regulatory hurdles, and user value.

5. Define success metrics and next steps

Propose measurable KPIs (e.g., reduction in transfer time, cost savings) and outline a phased rollout plan with validation.

Key Points to Mention

  • Real-time payment rails (e.g., RTP, FedNow, SEPA Instant) to reduce settlement time
  • Transparent fee structure and upfront FX rate display to build trust
  • Multi-currency accounts and local receiving accounts to avoid unnecessary conversions
  • API integrations with local payment networks for faster and cheaper transfers
  • Regulatory compliance (AML, KYC) and licensing considerations in different corridors
  • Leveraging data analytics to optimize routing and predict transfer times

AI-generated suggestions, not part of the candidate's original notes. May be inaccurate — verify before relying on them.