Amazon·Product Manager·Onsite - System Design / Architecture
Jun 2026
Product Manager system design round at Amazon, centered entirely on a hotel keycard migration case. It was one of those questions that sounds operational but quickly spirals into crypto, failure modes, and stakeholder tradeoffs all at once.
- A hotel is moving from metal keys to electronic keycards. What are the strategic and customer-driven reasons for making this switch, and what benefits does it create for guests, staff, and the business?
- What are the must-have features for an end-to-end keycard solution, covering the check-in experience, lost card handling, access controls, auditing, and integration with loyalty or mobile apps?
- Describe a high-level system architecture connecting keycards, door locks, on-premise or cloud servers, and hotel management software. How do the card and lock validate each other?
- What security measures would you put in place to defend against both physical attacks like card cloning and network-based attacks like packet interception or brute-force entry?
- How would your system handle failure scenarios like a power outage, server downtime, or a card being used repeatedly in quick succession?
“I led with the guest angle (faster check-in, no front desk queue) and worked toward operational stuff like room turnover speed and front desk labor costs.” The rest of the author's notes on Product Manager interview at Amazon, Onsite - System Design / Architecture round, covers how they worked through the question, what the panel pushed back on, and what they would do differently.
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