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Zendesk

Large Enterprises

Zendesk is a customer service software company that provides cloud-based tools for support, ticketing, and customer engagement. It is widely known for its help desk and CRM solutions used by businesses to manage customer interactions across multiple channels.

3 interview notes · updated Jul 2026

Zendesk·Business Analyst·Onsite - Product Sense / Strategy

May 2026
Zendesk interview with a market sizing question about Chipotle's global revenue. Pretty standard case interview format, nothing too wild.
  • Estimate the total global sales revenue for Chipotle.

“I started with US store count since that's where most of their revenue comes from anyway.”

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Zendesk·Software Engineer·Hiring Manager Screen

May 2026
Interviewed for a bizops role at Zendesk and got asked a pretty classic project management question. Short and to the point, nothing too wild.
  • How would you manage multiple projects that each have fixed delivery deadlines?

“I rambled a bit about prioritization frameworks and dependency mapping.”

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Zendesk·Product Manager·Onsite - Product Sense / Strategy

Apr 2026
Zendesk PM interview with a classic Amazon strategy question. Nothing too wild but it does require you to actually know the Prime business model pretty well.
  • How would you grow Amazon Prime's revenue by 20%?

“I went straight to subscriber growth and kind of ignored pricing levers for too long.”

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